Our vision, values & principles
Shaped by our own experiences of neonatal care, we truly understand the challenges families face when they find themselves in similar situations. Our focus is on supporting the whole family, both emotionally and practically, from the moment of admission to the neonatal unit and beyond.
At Spoons, everything we do is guided by our vision, values and principles. They reflect our commitment to supporting families with care, understanding and practical help, and ensure that we stay true to our mission every step of the way.
These principles shape how we work, how we connect with families, and how we grow to meet the changing needs of the communities we serve. They’re at the heart of Spoons, inspiring us to make a real difference for every family navigating neonatal care.
Our vision
Our vision is that all families in Greater Manchester who experience neonatal care are supported throughout their whole journey.
Our values
Neonatal lived experience
Neonatal lived experience informs and guides everything we say and do, at every level within Spoons.
Empathy
We support each other with the empathy and knowledge that comes from having had personal neonatal experience, with awareness of the unique experience of each neonatal family.
Community
We connect families with neonatal experiences to create a wider neonatal community.
Collaboration
We collaborate with neonatal families and healthcare colleagues to enable everyone’s unique skills, knowledge and experiences to enhance neonatal care.
Our principles
We ensure our services are:
- Holistic for all aspects of a family’s neonatal journey
- Responsive to individual needs
Inclusive of families from all backgrounds
We alleviate stress and reduce the isolation of families who experience neonatal care
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