Your privacy is important to us. It is Spoons Neonatal Family Supportâ€™s policy to respect your privacy regarding any information we may collect from you across our website,Â http://spoons.org.uk/, and other sites we own and operate.
- Information we collect
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computerâ€™s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device youâ€™re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information when you contact us or use our services, such as your:
- Social media profiles
- Date of birth
- Phone/mobile number
- Home/Mailing address
- Work address
- Website address
- Payment information
- Legal bases for processing
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
- itâ€™s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
- it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
- you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
- we need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time and this is known as withdrawing consent (but this will not affect any processing that has already taken place).
We donâ€™t keep personal information for longer than is necessary. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.
- Collection and use of information
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
- to enable you to customise or personalise your experience of our website;
- to attribute any content (eg. posts and comments) you submit that we publish on our website;
- to process any transactional or ongoing payments;
- to deliver products and/or services to you;
- to enable you to access and use our website, associated applications and associated social media platforms;
- to contact and communicate with you;
- for internal record keeping and administrative purposes;
- for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
- to run competitions and/or offer additional benefits to you;
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
- to comply with our legal obligations and resolve any disputes that we may have; and
- to consider your employment application.
- Disclosure of personal information to third parties
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
- our employees, contractors and/or related entities;
- sponsors or promoters of any competition we run;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
- third parties to collect and process data.
- International transfers of personal information
We try to ensure that the personal information we collect is stored and processed in UK, or where we or our partners, affiliates and third-party providers maintain facilities.
We will ensure that any transfer of personal information transferred outside the UK will be protected by appropriate safeguards and where applicable, contracts. For example by using International Data Transfers Agreements approved by the Information Commissioner in the UK, or other legally accepted means.
- Your rights and controlling your personal information
Choice and consent:
By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy notice. If you are under 12 years of age, you must have your parent or legal guardianâ€™s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.
Information from third parties:
If we receive personal information about you from a third party, we will protect it as set out in this privacy notice. If you are a third party providing personal information about somebody else, you must confirm to us in writing or email that you have such personâ€™s consent to provide the personal information to us.
Access (subject Access Request):
You can make this request verbally or in writing and we will respond within 1 month.
You may request data you have provided with consent to us and which we can provide to you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
If you would like us to delete (erase) your data, please contact us using the details below. We will consider your request and if we do not need to hold your personal data to comply with a legal obligation or contract, we will take reasonable steps to delete it. We will tell you if we cannot do this.
Notification of data breaches:Â We will comply laws applicable to us in respect of any data breach. This may mean that we inform the Information Commissionerâ€™s Office about the breach and if so, this will be within 72 hours of us becoming aware. We will inform you of any breaches of your personal data without undue delay.
Complaints:Â If you believe that we have not complied with data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We would like the opportunity to resolve this will with you and promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Information Commissionerâ€™s Office at www.ico.org.uk to raise a concern.
Unsubscribe:Â To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out or unsubscribe facilities provided in the communication.
- Business transfers
If we or our assets are acquired, or there is a merger, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. Any parties who are linked to acquisition or merger, or handling bankruptcy or administration of our charity will continue to use your personal information according to this notice.
- Limits of our notice
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
- Changes to this notice
At our discretion, we may change our privacy notice to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. You should revisit this privacy notice regularly.
Spoons Data Controller/Data Protection Officer
Spoons Charity, Albany Mill, Old Hall Street, Manchester, M24 1LA
This privacy notice was reviewed on 23rd June 2023
Next review on 23rd June 2024
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as â€œfirst-party cookiesâ€, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called â€œthird-party cookiesâ€ and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audienceâ€™s overall website experience. These cookies may be set by the website youâ€™re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website youâ€™re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website youâ€™re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website youâ€™re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.
Third-party cookies on our site
Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How you can control or opt out of cookies
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
Review due on 23rd June 2024